City Firefly can help you determine the best CRM system for your needs, will manage all system implementation and will ensure that your staff is properly trained to take advantage of everything your new system has to offer. Our CRM services include the following:
Initial Goal-Setting MeetingHow well do you currently know your customers? What are your strengths and weaknesses in customer communication? What do you want your new CRM system to accomplish? City Firefly will help you determine the answers to these questions and will work with you to develop a plan of action that is specifically tailored to your industry and customer goals.
Critique of Current CRM Strategy
After your goals are determined, we will use our technical expertise and knowledge of the best CRM tools to critique the positives and negatives of your current system and suggest which strategies should be maintained, which are ineffective and how to fill in the holes.
Choice of Best CRM System for Your Specific Needs
City Firefly has experience with many of the most popular CRM systems currently on the market. We will discuss the pros and cons of these systems with you and help you choose a system that best fits the size of your customer base, your marketing goals, and your budget.
Full Implementation of Chosen CRM System
Once all the decisions are made, the real fun begins! City Firefly will manage the full implementation of your new CRM system including license and fee administration, system setup, data transfer and launch.
Staff Training
A beautiful new CRM system won't get you very far if you don't know how to use it like an expert. Regardless of your technical expertise, we will introduce you to all the basics of your new system, simplify the processes for you and will have you working like a marketing pro in no time.
